FAQ

+ What is Swiggle?

Swiggle is an app that saves you money when prices drop on your online purchases —  after you buy.

It checks for price drops in real-time and automatically gets the retailer to give you your refund.

+ How Does Swiggle Work?

No one likes overpaying for things.

All major retailers have a price adjustment policy.  If you find a lower price after you make your purchase, they’ll refund you the difference.  They do this because it costs them more to process and restock a returned item than it does to give you the refund.  Plus, it helps them build customer goodwill.

BUT — it’s not that simple.

Most of us don’t have the time to check hundreds of retailers for price drops each day.  And even if we did stumble upon a lower price, it’s a real hassle to go through dense price adjustment policies and file the claim.  Because of this, we’re leaving millions of dollars in refunds unclaimed.

That’s where Swiggle comes in!

Swiggle starts working to get you this money back once you connect your email.  It first searches for your recent purchases by identifying order confirmation and shipping emails.  Then it begins looking for lower prices at retailers all across Canada and the U.S. and doesn’t stop until the price adjustment period ends.  Once it finds an better price, Swiggle files a claim with the retailer to request your refund on your behalf.

You don’t have to lift a finger!

Retailers typically give you the refund by crediting your original form of payment (i.e. your credit card.).  Once Swiggle is sure that you’ve received your refund, a 25% success fee is charged to your credit card.  So, if Swiggle earned you a refund of $10, you’ll see a charge of $2.50 on your next credit card bill.

But wait – there’s one more thing.

Swiggle is totally free to use during the 2016 holiday season!  That means you keep 100% of any refund it finds you.  Just hoping you’ll spread the word if you like it.

+ When Will I See My Purchases on the App?

When you download the app for the first time, Swiggle gets all your purchases from the last 30 days. This process can take a bit of time (usually an hour or so), so please check back.

If you still can’t see your purchases after some time, please let us know at support@swiggle.co.

+ Which Retailers Are Covered?

Swiggle currently works at 90+ retailers across Canada and the U.S. (and we’re adding more all the time!):

  • Addition Elle
  • Aldo
  • Amazon (TV’s only)
  • American Eagle
  • Anthropologie
  • Apple
  • Aritzia
  • Athleta
  • Banana Republic
  • Bath & Body Works
  • Bed Bath and Beyond
  • Best Buy
  • Birchbox
  • Bloomingdale’s
  • Blue Bottle Coffee
  • Bombay
  • Buy Buy Baby
  • Canadian Tire
  • Childrens Place
  • Club Monaco
  • Costco
  • Crate And Barrel
  • Designer Shoe Warehouse
  • Dick’s Sporting Goods
  • Forever 21
  • Gap
  • Golf Town
  • Gymboree
  • Harry Rosen
  • Harry’s
  • Hollister Co.
  • Holt Renfrew
  • Home Depot
  • HomeSense
  • Hyba
  • Ikea
  • J Crew
  • JC Penny
  • JYSK
  • Kobo
  • Kohl’s
  • La Senza
  • La Vie en Rose
  • Leon’s
  • Levi’s
  • London Drugs
  • Lowes
  • Macy’s
  • Michael’s
  • NCIX
  • Neiman Marcus
  • NewEgg
  • Nordstrom
  • Office Depot
  • Old Navy
  • Penningtons
  • Petco
  • Philosophy
  • Pottery Barn
  • REI Co-Op
  • Reitmans
  • Rona
  • Roots
  • RW & Co.
  • Sears
  • Sephora
  • Shoe Dazzle
  • Shoe Warehouse
  • Simons
  • Solestruck
  • Sport Chek
  • Staples
  • Target
  • The Bay
  • The Brick
  • The Shoe Company
  • Thyme Maternity
  • Town Shoes
  • Toys R Us
  • United Furniture Warehouse
  • Urban Outfitters
  • Victoria’s Secret
  • Walmart
  • Warby Parker
  • West Elm
  • Williams-Sonoma
  • Winners
  • Zappos
  • Zulily

+ What Types of Products Are Covered?

Swiggle currently works on most product categories, including

  • Arts & Crafts
  • Building Material and Garden Equipment
  • Clothing, Shoes and Accessories
  • General Merchandise Department Stores
  • Electronics and Appliances
  • Furniture and Home Furnishing
  • Pet Supplies
  • Sporting Goods
  • Toys

There are a few product categories where we do not currently offer the service at this time, including:

  • Groceries and perishable items
  • Services (i.e. photo-finishing, prescription drugs)
  • Travel (i.e. airfares, hotels, cruises)
  • Gas

+ Security and Privacy

Privacy:

Your privacy is incredibly important to us. When we built Swiggle, we strived to create a service that would meet the strong privacy expectations and standards of our users.

WE WILL NOT USE OR SHARE YOUR INFORMATION WITH ANYONE EXCEPT AS DESCRIBED IN OUR PRIVACY POLICY.

Email Security:
Our service works by collecting e-receipts from your email inbox. We’ve built internal protocols and systems to only search for receipts in your inbox that match our supported merchants.  The only information that our system gets from your email relates to communications from supported merchants.

Your email account remains fully in your control.  When you sign up with Swiggle using your email, Swiggle never sees or stores your password. Instead, you connect directly with your email provider (i.e. Gmail, Outlook, etc.) and they continue to supervise the security of your email as usual.

Storage Security:

All data is stored and used in our systems using industry standard SSL encryption.

Your Shopping Data:
Swiggle does not sell your shopping data to anyone.  Our service exists to save you money on your purchases. Period.

+ How Do You Keep my Credit Card Secure?

Swiggle handles credit card payment and processing through Stripe, one of the world’s largest and most secure payment processors.  To ensure that your card information is safe and secure, Swiggle applies industry standard SSL encryption and exchanges a Stripe generated token to identify and charge your card after earning you a refund.  Swiggle never stores your complete credit card information on our servers.

+ How Much Will This Cost Me?

Once Swiggle is sure that you’ve received your refund, a 25% success fee is charged to your credit card.  So, if Swiggle earned you a refund of $10, you’ll see a charge of $2.50 on your next credit card bill.

BUT — Swiggle is totally free to use for now!  That means you keep 100% of any refund it finds you.  Just hoping you’ll spread the word if you like it.

+ How Will I Get My Refund?

Most retailers will give you a refund by crediting your original form of payment.

So, if you used your Visa credit card to buy that cool 4K 60″ TV online at Best Buy, and it’s offered $100 cheaper the following week, Swiggle will:

  • find out about the lower price right away
  • file the price adjustment claim on your behalf
  • get Best Buy to refund you the $100 on your Visa credit card directly

 

 

+ Why did the Retailer Reject my Claim?

Each retailer has its own price adjustment policy with different terms and conditions.  Though it doesn’t happen often, they sometimes reject a claim request.  Some common reasons they give is that their policy excludes:

  • items sold in limited quantity
  • items that are out of stock
  • advertising errors or misprints
  • certain periods (like Thanksgiving Weekend, Boxing Day)
  • flash sales or one-hour sales
  • final sale or clearance items
  • certain product categories (like photo services, prescription drugs)
  • BOPUS (“buy online pick-up in store”) (i.e. Kohl’s excludes these types of order but other retailers accept them)

Swiggle pre-screens your claim to make sure that you’ve got the best chance of receiving your refund.  If you feel that the retailer rejected your claim in error, let us know and we’ll chase it down.  Email us at support@swiggle.co.