FAQ

+ What is Swiggle?

Swiggle is an app that saves you money when prices drop on your online purchases —  after you buy.

It checks for price drops in real-time and automatically gets the retailer to give you your refund.

+ How Does Swiggle Work?

No one likes overpaying for things.

All major retailers have a price adjustment policy.  If you find a lower price after you make your purchase, they promise to refund you the difference.  They do this because it costs them more to process and restock a returned item than it does to give you the refund.  Plus, it helps them build customer goodwill.

BUT — it’s not that simple.

Most Resellers (or their VA’s) don’t have the time to check prices on hundreds of items for price drops each day.  And even if you did stumble upon a lower price, it’s a real hassle to go through dense price adjustment policies and file the claim.  Because of this, Resellers are leaving thousands of dollars in refunds unclaimed. With retail arbitrage margins only 5-15%, this means their business is far from optimized.

That’s where Swiggle comes in!

Swiggle serves as an essential tool for active Resellers to boost their ROI.  Many of our Members earn an additional 3-5% in income across all their purchases. And some of our most active Members earn thousands of dollars each month in ‘free money’.

Once you link the email account you use for making online purchases, Swiggle immediately starts working to get you money back.  It first searches for your recent purchases by identifying order confirmation and shipping emails.  Then it begins looking for lower prices at retailers where you’ve made purchases and doesn’t stop until the price adjustment period ends.  Once it finds a better price, Swiggle files a claim with the retailer to request your refund on your behalf.

You don’t have to lift a finger!

Retailers typically give you the refund by crediting your original form of payment (i.e. your credit card.).  Once Swiggle is sure that you’ve received your refund, a 25% success fee is charged to your credit card.  So, if Swiggle earned you a refund of $10, you’ll see a charge of $2.50 on your next credit card bill.

If you join Swiggle through our Referral Program, there are great opportunities to lower this fee and earn other incentives. Please email us at support@swiggle.co to learn more about this great offer.

How is this different from cash back programs?

Swiggle is an entirely new way to boost your ROI and works alongside your existing cash back programs. So, you can continue to use your favourite cashback sites (like eBates and Top Cash Back) when you make your purchases. Swiggle works to get you automatic price drop adjustments *after* you make your purchase. Many Resellers earn between 1-3% from cashback programs. Swiggle can earn you an additional 3-5% in ‘post-purchase’ money back (depending on which sites your source from, the product categories you use and a number of other factors).

+ How Is This Different From Cash Back Programs?

Swiggle is an entirely new way to boost your ROI and works alongside your existing cash back programs. So, you can continue to use your favourite cashback sites (like eBates and Top Cash Back) when you make your purchases. Swiggle works to get you automatic price drop adjustments *after* you make your purchase.

Many Resellers earn between 1-3% from cashback programs. Swiggle can earn you an additional 3-5% in ‘post-purchase’ money back (depending on which sites your source from, the product categories you use and a number of other factors).

+ When Will I See My Purchases on the App?

When you download the app for the first time, Swiggle gets all your purchases from the last 90 days. Depending on how many purchases you’ve made, this process can take some time (in some cases a day or two), so please check back.

If you still can’t see your purchases after some time, please let us know at support@swiggle.co

+ Which Retailers Are Covered?

Swiggle works at your favorite places to source items, including:

  • Walmart US
  • BestBuy US
  • Costco
  • Home Depot
  • and others!

+ What Types of Products Are Covered?

Swiggle currently works on most product categories, including

  • Arts & Crafts
  • Building Material and Garden Equipment
  • Clothing, Shoes and Accessories
  • General Merchandise Department Stores
  • Electronics and Appliances
  • Furniture and Home Furnishing
  • Pet Supplies
  • Sporting Goods
  • Toys

There are a few product categories where we do not currently offer the service at this time, including:

  • Groceries and perishable items
  • Services (i.e. photo-finishing, prescription drugs)
  • Travel (i.e. airfares, hotels, cruises)
  • Gas

+ Security and Privacy

Privacy:

Your privacy is incredibly important to us. When we built Swiggle, we strived to create a service that would meet the strong privacy expectations and standards of our users.

WE WILL NOT USE OR SHARE YOUR INFORMATION WITH ANYONE EXCEPT AS DESCRIBED IN OUR PRIVACY POLICY.

Email Security:
Our service works by collecting e-receipts from your email inbox. We’ve built internal protocols and systems to only search for receipts in your inbox that match our supported merchants.  The only information that our system gets from your email relates to communications from supported merchants.

Your email account remains fully in your control.  When you sign up with Swiggle using your email, Swiggle never sees or stores your password. Instead, you connect directly with your email provider (i.e. Gmail, Outlook, etc.) and they continue to supervise the security of your email as usual.

Storage Security:

All data is stored and used in our systems using industry standard SSL encryption.

Your Shopping Data:
Swiggle does not sell your shopping data to anyone.  Our service exists to save you money on your purchases. Period.

+ How Do You Keep My Credit Card Secure?

Swiggle handles credit card payment and processing through Stripe, one of the world’s largest and most secure payment processors.  To ensure that your card information is safe and secure, Swiggle applies industry standard SSL encryption and exchanges a Stripe generated token to identify and charge your card after earning you a refund.  Swiggle never stores your complete credit card information on our servers.

+ How Much Will This Cost Me?

Swiggle is totally free to download and begin using right away. As a sign-up bonus, we offer the first refund that Swiggle gets you is also totally free. After that, our fee is 25% of any future price adjustment refunds we find you (invoiced monthly).

And remember, if Swiggle doesn’t find you any money, you don’t pay anything. Swiggle only gets paid when you get paid.

But, wait! How can I lower my fees?

If you’ve signed up through our Referral Program, there are some great incentives and discounts available to reduce your fees and earn some additional free price adjustment refunds. To learn more about the Referral Program and how you can participate, please email support@swiggle.co

Do you have an Affiliate Program?

Absolutely! If you’re an Influencer producing content, coursework, or advice for your community of Resellers, we’d love to hear from you!  Swiggle’s Ambassadors are our trusted partners and we love collaborating with people who share our passion for adding value to the Reseller community.  Ambassadors who refer others to join Swiggle enjoy a lower fee and can earn attractive affiliate income through revenue sharing incentives. Please email us at support@swiggle.co to let us know a bit about yourself and send some links to your awesome content!

+ Do You Have an Affiliate Program?

Absolutely! If you’re an Influencer producing content, coursework, or advice for your community of Resellers, we’d love to hear from you!  Swiggle’s Ambassadors are our trusted partners and we love collaborating with people who share our passion for adding value to the Reseller community.

Ambassadors who refer others to join Swiggle enjoy a lower fee and can earn attractive affiliate income through revenue sharing incentives. Please email us at support@swiggle.co to let us know a bit about yourself and send some links to your awesome content!

+ How Will I Get My Refund?

Most retailers will give you a refund by crediting your original form of payment.

So, if you used your Visa credit card to buy that cool 4K 70″ TV online at Best Buy, and it’s offered $100 cheaper the following week, Swiggle will:

  • find out about the lower price right away
  • file the price adjustment claim on your behalf
  • get Best Buy to refund you the $100 on your Visa credit card directly

 

 

+ Why did the Retailer Reject My Claim?

*** As of Oct-2016, Amazon no longer offers price adjustment claims except on TV’s.  If your credit card offers a price protection benefit, you may still be able to protect your Amazon purchases by submitting a price adjustment claim directly to your credit card administrator.

Each retailer has its own price adjustment policy with different terms and conditions. If a claim does not meet the criteria as outlined in their policy, they reserve the right to reject a claim request.  Some common reasons they can reject a claim are:

  • item is now out of stock
  • marketplace orders
  • final sale or clearance items
  • bundled items
  • items sold in limited quantity
  • advertising errors or misprints
  • certain blackout periods (like Thanksgiving Weekend, Boxing Day)
  • certain product categories (like photo services, prescription drugs)
  • BOPIS (“buy online pick-up in store”) (i.e. Kohl’s excludes these types of order but other retailers accept them)

Swiggle pre-screens your claim to make sure that you’ve got the best chance of receiving your refund. Our algorithms won’t submit a claim for items that we identify as excluded by the retailer. As a result, Swiggle maximizes your post-purchase cashback while protecting your relationship with retailers.

If you feel that a retailer rejected your claim in error, please let us know and we’ll chase it down for you.  Email us at support@swiggle.co.